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What You Can Exchange or Return
My Ex Is... unconditionally guarantees all products we sell at
our online store to be free from defects of workmanship. We will
gladly replace any defective items you wish to return. If you're
unsatisfied with the fit, quality, color, or size of an item you may
return it and choose an item in another size or color. We will gladly
replace any item that you're not completely happy with.
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Item must be returned within 30 days from date of purchase.
Items that have been laundered (washed, dry cleaned) or altered in any way cannot be accepted
for exchange or return.
How to Exchange Clothing
If you would like to exchange merchandise purchased from the online store
for a different size or color please follow these instructions.
1. Place the items you wish to return in a box or tear resistant envelope
(Tyvek for t-shirts)
2. You must include a copy of the invoice
3. Please provide a brief reason for your dissatisfaction
4. Send to the following address:
My Ex Is / Returns Department
6096 Via Hermosa Ct
El Paso, TX 79912
You are responsible for return postage. We urge you to use priority mail
or a carrier that generates tracking numbers, as
we will not be responsible for lost packages.
Please allow 2-3 weeks for receipt and processing of your return. Once
your credit is processed, a copy of the credit memo will
be mailed to your billing address.
Please email us at order@myexis.com
to place your new order.
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